CH on Call Terms & Conditions

CH On Call provides three months of ongoing wardrobe support following a Cashmere Hill Full Edit. By purchasing CH On Call, you agree to the following:

TERM + BILLING

CH On Call runs for three months and is billed at $45 per month for three monthly payments ($135 total).

Your three-month period begins on the date of purchase.

CH On Call does not automatically renew. At the end of three months, you may choose to continue for another term if you’d like.

CH SOS SUPPORT

CH SOS is designed for quick, everyday wardrobe questions by text, including:

  • Getting dressed + outfit decisions

  • Styling pieces you own

  • Fit checks

  • Keep/return decisions

  • Purchase decisions

  • Shoes + accessories

  • Choosing between options

  • Quick product recommendations or light sourcing

You’re welcome to send photos, screenshots and links when helpful.

CH SOS does not include product sourcing, complete trip or event styling, or a new wardrobe edit. If a request falls outside SOS support, CH will let you know and recommend the appropriate service when applicable.

HOURS + RESPONSE TIME

CH SOS support is available Monday–Saturday, 9am–7pm ET.

Responses are typically provided within 3 hours during CH hours. Occasionally, response times may be longer. Messages received outside CH hours will be addressed during the next available CH hours.

REASONABLE PERSONAL USE

CH On Call is designed to be used whenever everyday wardrobe questions arise, and we want you to use it!

Reasonable personal use applies so that CH can provide thoughtful, responsive support to every On Call client. If a request becomes more extensive than an SOS question, CH may recommend using your Client Update or another Cashmere Hill service.

YOUR INCLUDED CLIENT UPDATE

CH On Call includes one personalized Client Update to use during your three-month period.

Your Client Update can be used for a larger wardrobe need, such as a seasonal refresh, upcoming trip or event, or new wardrobe gaps.

The included Client Update must be requested during your three-month CH On Call period and does not carry over after the three months end.

PURCHASES + AFFILIATE LINKS

Cashmere Hill may use affiliate links when recommending products and may earn a commission on qualifying purchases, at no additional cost to you.

Our recommendations are based on what we believe works best for you and your wardrobe. You are never expected or required to purchase anything recommended by CH.

RETURNS + RETAILERS

Purchases are made directly from third-party retailers and are subject to each retailer’s own pricing, availability, shipping and return policies. Cashmere Hill is not responsible for retailer inventory, order fulfillment, returns or changes in pricing.

CANCELLATION

CH On Call is a three-month commitment billed in three monthly payments. Because your place and included Client Update are reserved for the full three-month period, payments are non-refundable once the service begins.

CH On Call does not automatically renew after your third payment.

QUESTIONS

Questions about CH On Call or billing can be sent to dianarosespier@gmail.com.

By purchasing CH On Call, you acknowledge that you have read and agree to these terms.